Service is getting rediculous, or else I am just getting old and grumpy. Case in point. Two weeks ago today, we went to 3 Day Blinds to get blinds for the bay window, because the morning sun is baking the house. Everything was fine I got help deciding what we would like and getting colors picked out (although I am pretty sure I did't get all the swatches I asked for). They said if we were in a hurry a sales person could come out and measure, otherwise an installed would call in a couple days and come measure. Being in no hurry, we chose the latter. Outside of getting lost, because he was given the wrong street name by the office, the installer was nice, courdous and professional, he even informed me where the edges of the blinds would be (as it is a bay window they can not cover all the molding). He said as he was leaving that he would drop off the measurements at the end of the day and they would have them in the office by 10 am the next day. No problem, the last day of the sale, I can still get the free upgrade! By the afternoon I still haven't heard anything, so I called the office. They lost my measurments, but don't worry they will hold the sale price for me and call tomarrow. Well, then we left for the wedding and I forgot to take the number with me. At some point while we were gone they did call and leave a message saying they were still looking for the measurments. How long does it take to look for measurments? I call first thing Tues (Mon was the 4th) and she says they still haven't found them she wants to look in one more place (it has been a week now and she wants to look in one more place!?!?) and if she doesn't find them then she will send someone out that day. 6:30 rolls around and I told Scott they were out and we were going with someone else when the phone rings. The sales rep said she would come out before work and be there at 9:45 if that didn't get me out of bed to early (what am I nocturnal?) so I proceded to give her directions since the first guy got lost, because he had the wrong address. A quarter after 10 I call Scott and tell him BIG suprise- no show. Shortly after hanging up wiht him, the phone rings and I just knew it was her. Not feeling like dealing with her, I didn't anwser. After "oh, sorry mapquest got me lost in another neighborhood" she starts talking to someone in the background and hangs up. REAL professional let me tell you. THEN 10 min later, she just shows up on my stoop. Thinking I wasn't even there. So, she takes measurments (the tape measure was SO croocked) and then asks what color I want like I am going to order right then and there without getting prices. Heard nothing back the rest of the day. Finally I called AGAIN the next morning and asked if my quotes were ready again I didn't get a call back until the afternoon.
Needless to say, we took our own measurments and did some calling around. I found one great company that acctually was helpful and gave me a quote without "we'll work these numbers and call you right back." Plus they were 25% less. We have to install them ourselves, but it is way worth it for the better service. I am going to Denver Window Coverings for all my window coverings from now on. Forget this 3 Day Blind stuff, try 3 Week Blind.
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